At NIYA Gigs, we prioritize quality and satisfaction in every project. If you're not satisfied with a service, here’s what to do:
- Communicate First
Reach out to the freelancer via the chat feature to express your concerns and seek clarification. Often, clear communication can resolve misunderstandings or lead to revisions.
- Report the issue
Navigate to the Order section on your dashboard. Select the specific order and click on Report Issue to lodge a formal complaint.
- Provide Supporting Evidence
Share screenshots, documents, or specific examples of why the service did not meet expectations. Be clear about the issue to help NIYA’s resolution team understand your case.
- Work with the Resolution Team
NIYA’s team will review the evidence and mediate between you and the freelancer to find a fair solution.
- Work with the Resolution Team
Always set clear expectations and milestones before starting a project to minimize disputes.
By following these steps, you can address any dissatisfaction and ensure a smooth resolution process.