Agency
An agency is a multi-skilled team of freelancers who collaborate to handle more complex and large-scale projects. This setup allows clients to access a wide range of services under one umbrella.
Client
A registered user who can browse, order, and pay for services offered on NiYA Gigs.
Custom Offer
When a freelancer’s listed services don’t fully meet a client’s needs, they can create a Custom Offer tailored specifically to the project requirements.
Delivery
Once a freelancer completes a project, they submit their final work (e.g., a logo, video, or document) through the platform. For larger projects, the work may be divided into milestones or multiple deliverables. A project is marked complete only when the client approves the final delivery.
Freelancer
A freelancer is a registered user on NiYA Gigs who offers professional services to clients.
Freelancer Levels
NiYA Gigs features a Freelancer Level System with levels such as Beginner, Intermediate, and Pro, based on a freelancer's performance, ratings, and overall reliability. Higher levels come with additional benefits and visibility.
Milestones
For large or complex projects, clients can divide the work into milestones, each with its own deadline, deliverable, and payment. This helps manage workflows and ensures clarity for both freelancers and clients.
Order Page
A dedicated page for each order, where clients and freelancers can communicate, track project progress, and manage deliverables.
Pro Freelancers
Pro Freelancers are highly vetted professionals who have demonstrated expertise in their field, consistently deliver high-quality work, and maintain excellent client feedback.
Resolution Center
A resource for resolving order-related issues. Both clients and freelancers are encouraged to use the Resolution Center for disputes or concerns before contacting customer support.
Revisions
Many freelancers include a set number of revisions in their services. Clients can request changes to the delivered work within these limits to ensure it meets their expectations. Additional revisions may be offered as an add-on.
Service (Gig)
Each service offered by a freelancer includes a clear scope, fixed deliverables, and set pricing. Clients can browse and order these services or request a custom offer for unique requirements.