- Constructive Approach: Clients and freelancers are encouraged to approach negative feedback with an open mind and focus on constructive solutions.
- Direct Communication: Both parties should first attempt to resolve disputes through clear and respectful communication.
- Mediation Support: If direct communication does not lead to resolution, NIYA’s mediation team is available to assist in facilitating an unbiased discussion to find a fair outcome.
- Feedback Guidelines: Feedback provided should be specific, relevant, and free from personal attacks. NIYA reserves the right to remove feedback that violates these guidelines.
Managing Negative Feedback and Disputes
Was this article helpful?