- Keep Your Personal Information Secure
- Avoid Sharing Sensitive Details: Only share personal details necessary for the project. Refrain from sharing sensitive information such as your home address, banking information, or Bank Verification Number (BVN).
- Use NIYA’s Messaging System: For all communication related to your gig, use NIYA’s secure in-app messaging system rather than external platforms. This keeps records of your interactions and ensures compliance with NIYA’s security standards.
2. Always Use NIYA’s Payment System
- Secure Payment Processing: NIYA offers a secure payment system to protect both freelancers and clients. Ensure all payments are processed through the NIYA platform rather than external payment channels to safeguard against fraud.
- Avoid Advance Payments: Freelancers should avoid requesting or accepting payments in advance unless it's specified as part of NIYA’s milestone system. This prevents misunderstandings and maintains fairness in transactions.
3. Verify Client and Freelancer Profiles
- Review Profiles Thoroughly: Freelancers should carefully check a client's profile, including any ratings, reviews, and previous project history. Clients should also review freelancers’ portfolios, skills, and feedback from other clients to ensure they meet project requirements.
4. Use NIYA’s Reporting Tools
- Report Suspicious Behavior: If you encounter behavior that seems suspicious or violates NIYA’s guidelines, report it immediately using the platform’s reporting feature. NIYA’s support team will review the report to determine the best course of action.
- Stay Updated on Safety Policies: Familiarize yourself with NIYA’s policies regarding fraud, harassment, and prohibited conduct. Being aware of these policies helps you recognize and report violations effectively.
5. Communicate Clearly and Professionally
- Define Project Details Upfront: Ensure that both parties have a clear understanding of project expectations, deadlines, and deliverables before beginning work. Clear communication helps avoid disputes and ensures a smooth project experience.
- Document Changes in Scope: If the project scope changes, use NIYA’s platform to document and agree upon these changes. This ensures that both parties have a record of the updated expectations and timelines.
6. Protect Yourself from Scams
- Avoid Off-Platform Deals: NIYA cannot protect you from scams or disputes that occur outside its system. Keep all communications and transactions on the platform to ensure that NIYA can assist if an issue arises.
- Be Wary of Unusual Requests: If a client or freelancer requests personal financial details or asks you to engage in activities that seem unprofessional, consider it a red flag and report it.
7. Follow NIYA’s Terms of Service
- Read and Understand the Terms of Service: Familiarize yourself with NIYA’s Terms of Service and Community Guidelines to ensure you’re aware of acceptable conduct on the platform.
- Report Violations: If you see any user violating NIYA’s Terms of Service, report it to help maintain a safe and trusted environment for everyone.